Infrastructure outsourcing

If IT is not your core business, there can be compelling advantages in outsourcing your infrastructure to a trusted, reliable and customer-focused technology provider like Xchanging.

You may prefer multiple suppliers. You may choose to run part of your services yourself. Or you may decide you don’t need to know how your infrastructure works at all. You simply need to know it works. Whatever your preference, we’re completely flexible and practical about the way we work together.

From vendor agnostic shared environments to total outsourcing, we can answer all requirements to offer complete freedom of choice in IT.

Whichever options our customers choose, they all receive IT service management to ITIL standards. Our rigorous incident, problem and change management disciplines work together with a robust service acceptance process to maximise your return on your investment.

EXCELLENCE 

In the Service Centre

Our 24/7 Service Centre is our customers’ single point of contact for the management of incidents and service requests. The Service Centre offers comprehensive support, providing the ability to control the impact of IT disruption whether through planned maintenance or unscheduled incident management.

Our range of infrastructure outsourcing services includes:

Hosted equipment

We invest in a full range of infrastructure equipment and services – so you don’t have to.

  • Server support
  • Management, support and maintenance of hardware and operating systems
  • Maintenance of system administration rights
  • Performance tuning
  • Server alert monitoring
  • Terminal services/Citrix support

Storage services

We offer our own dedicated data centres so we’re accountable for the security of your data. We support these centres with a range of services to give you confidence in the security and availability of the data you store with us.

  • Support of virtualised platforms
  • Backup management
  • Monitoring of space usage

OPTIONS

In the Data Centre 

For customers that have their own server room or data centre but require specific point services, Xchanging will install, integrate and support these at the customers’ location. We also deliver a comprehensive Infrastructure as a Service (IaaS) offering from our dedicated data centres to provide server and storage capacity as you need it - on demand.

Disaster recovery

We’re always primed to execute disaster recovery and business continuity plans.

  • Collaborative approach to agreeing ‘fit for purpose’ disaster recovery solutions
  • Management and support of annual testing
  • Management of invocation and fallback to live services
  • Management of the relationships with third party vendors for business continuity

Field services

A flexible desktop service to meet the diverse computing needs of your end-users.

  • Desktop managed services, including hardware refreshes
  • Creating and maintaining the desktop image
  • Remote and onsite support of desktop hardware and software
  • Mobility solutions and device support
  • Multi-function device support