Banking BPO (business process outsourcing) is a key strategy our banking services customers adopt to deal with market volatility, increased regulation, shrinking demand, globalisation and competition.
They choose Xchanging because in addition to our industry-leading BPO platforms we also offer acknowledged expertise across the banking industry in helping customers manage risk, comply with regulations, enhance product features and manage business transformation challenges – all while simultaneously driving down costs.
Our banking services BPO offering comprises:
- Transaction processing
- Deposits and accounts
- Loans and advances
- Credit cards
- Customer contact service