Real Estate

Real estate

The Commercial Real Estate (CRE) market, on the back of an improved lending environment and increased risk appetite, is showing visible improvement in business confidence. To sustain this growth momentum, CRE companies are looking to engage with an expert service provider who can offer the right set of processes and technology solutions.

As CRE companies take on the strategic role of advising their customers on portfolio planning and occupancy strategies, they are outsourcing their internal operational processes. They are turning to an expert such as Xchanging, who brings to the table domain expertise, technological innovation and process excellence.

Xchanging, with more than a decade’s expertise in the Real Estate industry, has developed domain-centric bespoke solutions and services including Business Processing (such as Client Accounting and Service Charge Management) as well as Analytics and Connected Building. These solutions help you transform your business and save costs through technology infusion, Analytics and innovation.

BUSINESS PROCESSING

Globally, a large number of CRE companies are turning to outsourcing for managing their Finance and Accounting (F&A) services to balance expenses with growth and improve the scope of services delivered to their customers.

At Xchanging, our outsourcing relationship with customers is based on adding value to their businesses rather than tactical transactions. To this effect, we leverage our F&A services to help you streamline your finance processes for greater process control, improved operational efficiency and lower costs. Our solutions, combined with our leading smart processes and deep analytical capabilities, bring about effective financial transformation, delivering measurable and significant bottom line impact.

ANALYTICS 

As the market moves towards recovery, stakeholders are demanding greater transparency on the performance of their real estate portfolios. Hence, it has become imperative for CRE service providers to quickly assemble, analyse and share information to drive customer satisfaction and business growth. At Xchanging, our analytics experts provide you with quick and insightful business intelligence, enabling you to take faster and effective decisions. 

Xchanging’s Analytics experts enable you to offer high quality services to your customers at affordable costs. 
Our domain specific expertise and Property Management offering can provide you with a comprehensive view of asset utilisation, capacity planning and lease expirations etc.

Through a detailed analysis of cost per square foot of delivering different services across maintenance, security, utilities etc., we help you in rationalising the operational costs with Common Area Maintenance analytics.

 

TECHNOLOGY

Xchanging is a leading provider of project-based technology consulting and professional services. By leveraging our long standing engagement with leading CRE brands, we have developed products and platforms that cover a spectrum of services—right from product and platform development, to testing and help desk services. 

We also design, build and integrate software for supporting a range of business processing solutions. For instance, BIG Center, an Integrated Workplace Management System (IWMS), provides our customers with scalable and cost effective solutions. This web-based solution helps in facility management, lease and portfolio management, project tracking, effective space, occupancy and energy management, and environment management partnerships.

CONNECTED BUILDING

At Xchanging, we understand that rising energy bills and increasing pressure to better manage costs is pushing commercial building developers and investors to evaluate Connected Building as a viable alternative to achieve energy efficiency. A recent IDC Energy Insights report states that investments in Smart Building solutions are expected to grow significantly from $5.5 billion in 2012 to $18.1 billion in 2017 (a 27.1% CAGR), due to increasing market awareness of the business value generated by deploying them. 

With our capability in next-gen technologies like the Internet of Things (IoT), we support the adoption and implementation of intelligent technology for the Connected Building. Our platform includes software applications, network management and fulfills analytics requirements, thus improving a building’s energy efficiency. This technology uses data analytics to measure energy consumption of the building devices in real time; determining the current requirements across the estate, and accordingly optimising the entire property asset base. 

We are currently helping one of the world’s leading commercial property and real estate services companies in the application of IoT to achieve a Connected Building network.

PROCUREMENT

By leveraging our acquisition of MM4, a leading eSourcing solution provider, we can enable your procurement teams to achieve their business objectives by delivering expertise at every stage of the Source-to-Pay lifecycle.

The combination of MM4’s proprietary Software-as-a-Service (SaaS) platform, along with Xchanging’s existing procurement services, positions us as a leader in the procurement outsourcing space. MM4 provides industry-agnostic procurement eSourcing, business intelligence and dedicated customer support (MarketMaking). 

The eSourcing solution helps you control operational costs; reduce procurement costs; and ensure compliance with internal procurement policies.

Case studies

Global Personal Technology Company - Perfect Product Testing
Technology Services
Click to view Case Study
of
Close

Global Personal Technology Company - Perfect Product Testing

Technology Services

CHALLENGE

To help a renowned manufacturer of laptop PCs optimise its product testing resource

SOLUTION

01 Offer immediate and attractive cost savings from our testing laboratory in Singapore

02 Demonstrate world-class credentials in Product Assurance (PA)

03 Provide the required resources for qualifying new systems, sub-systems and applications for the customer

RESULTS

1 The customer can now rely on support from over 40 technically certified professionals spread between Japan, Singapore, Malaysia and India

2 We have consistently achieved customer satisfaction levels of more than 90% in PA services

Customer satisfaction levels of more than
90%

Independent Energy Trading Company - Energising IT Performance
Technology Services
Click to view Case Study
of
Close

Independent Energy Trading Company - Energising IT Performance

Technology Services

CHALLENGE

To achieve major savings through more efficient IT infrastructure management for one of the largest independent energy trading companies in the world

 

SOLUTION

01 Assess the requirement

02 Scope the impact that could be achieved through architectural change

03 Consolidate the customer’s application servers into selected data centres

04 Standardise the desktop across the organisation

05 Initiate a WAN optimisation exercise

 

RESULTS

1 We reduced data on WAN links by 75%

2 We gave the business visibility of its network capacity

3 We improved application performance

4 We cut the support overhead

5 We improved data backup and security

Data on WAN links reduced by
75%

Global Insurance Broker - Making The Leap From ‘Good’ to ‘Great’
Managed Business Processes
Click to view Case Study
of
Close

Global Insurance Broker - Making The Leap From ‘Good’ to ‘Great’

Managed Business Processes

CHALLENGE

To help a top global insurance broker make its next big leap: become the provider of choice for integrated employee benefit solutions and grow revenue by 50% within five years

SOLUTION

01 Enhance operational performance, optimise process efficiency, and instil a mindset of continuous improvement

02 Put to work our expertise in offshoring F&A processes including accounts payable, accounts receivable, general accounting, reconciliations, taxation, fixed asset accounting and reporting

03 Implement process improvements in a timely and effective way

RESULTS

1 Costs cut by 40% due to labour arbitrage

2 Quality up from 95% to 99.5%

Costs cut by
40%

Quality lifted to
99.5%

We use cookies to ensure we give you the best experience on our website. If you continue, we'll assume that you are happy to receive all cookies on this website. To find out more about the cookies we use and how to delete them, see our Privacy policy.