Retail

Finance & Accounting

The dominating agenda for CFOs across organizations is revenue growth and cost reduction. Whilst managing these priorities, the CFO’s role is also evolving into that of a business partner who provides a functional structure that is technology enabled, agile and integrated with the other functions of the organization.

Xchanging has proven expertise in providing F&A solutions to support the evolving priorities of CFOs.

Our expertise across Procure to Pay (P2P), Order to Cash (O2C), Record to Report (R2R) and Financial Planning & Analysis (FP&A), give our customers greater ROI on their processes, keeping in mind the regulatory controls and compliances as they expand into newer markets and regions.

CFOs can also benefit from Xchanging’s extensive complementary capabilities in procurement and supply chain, enterprise application services, analytics, collections, revenue cycle management (outbound collections services), and more.

We deliver these F&A services leveraging our proprietary technology tools such as: X-flow for business process management; Vault, a savings management tool; X-Pro which is an integrated P2P solution; and X-Act for operations management. We also have expertise working with multiple third party platforms such as SAP, Oracle, etc.

Xchanging has over 1000 F&A experts who are spread across delivery centers in the US, UK, France, Germany, Italy, Spain, India, Singapore, Malaysia and Australia. Our experts manage annual  spend of 10 Billion, process 2.1 Million invoices per year, and manage annual volumes of 1Million AR invoices, over 100,000 vendor setups and 8,000 bank reconciliations.

Xchanging teams drive innovation and transformation for its customers’ processes by leveraging our proprietary process excellence methodology “NextStep”, which incorporates quality during the transition and operations phase through a series of processes. It covers the entire lifecycle of a BPO migration and operation, starting from initial contacts with customers through the operations management and deliveries.

CFOs today are looking to achieve efficiencies across their Procurement and F&A lifecycles by employing efficient mechanisms for procuring and settling payment of goods and services.

Xchanging’s robust Procure-to-Pay (P2P) capabilities support global corporations to ensure compliance by securing upfront control over spend before it is committed, and by optimizing the systems and processes associated with payment. We support customers across:

  • Supplier Selection
  • Requisition Processing
  • Tactical Buying
  • Purchase Order Processing
  • Invoice Processing
  • Supplier Payment
  • T&E Administration
  • Purchasing Cards Administration
  • Related Data Maintenance
  • P2P Report Preparation
  • Systems Management
  • Spend Analytics
  • Compliance Management
  • Payments, Reporting and Reconciliation

We deliver these F&A services leveraging our proprietary technology X-Pro which is an integrated P2P solution. We also have expertise working with multiple third party platforms such as SAP, Oracle, etc.

Contact us today to know how our P2P experts can help you drive not only greater cost savings, but also improved cash flow and earnings without additional internal fixed investments.

As CFOs manage their balance sheets by driving down SG&A costs and actualizing sales revenues, the focus is on optimizing the working capital through efficient accounts receivables and cash flow management.

Xchanging’s Order-to-Cash (OTC) solutions allow for higher efficiency in transaction processing as well as resolution of order entry mistakes, pricing disputes, billing errors and credit or collection issues through the complete end-to-end facilitation of order management, credit management, invoicing, cash application, dispute resolution and reconciliation and analysis.

To optimize revenue and cash flow objectives, CFOs can leverage Xchanging expertise across:

  • Master Data Maintenance
  • Order Management
  • Billing & Invoicing
  • Credit Management
  • Collections & Follow-Ups
  • Delinquency Reporting
  • Cash Applications
  • Customer Support

Contact our experts to know more about how Xchanging can transform your OTC process to deliver a sustainable cost advantage.

As CFOs navigate the complex and dynamic global financial environment, accurate and real-time access to financial information is key to enhanced financial controls and better decision making.

Xchanging’s Record-to-Report (R2R) solutions provide accurate, real-time information that enables CFOs to derive a competitive advantage, along with meeting statutory and regulatory reporting requirements.

Our R2R capabilities span:

  • General Accounting & Treasury
  • Fixed Assets Accounting
  • Inter Company Accounting
  • Bank & GL Reconciliations
  • Treasury & Cash Management
  • Financial Reporting
  • Regulatory Reporting
  • Management Reporting
  • Tax Reporting

Contact our experts to know more about how we can help you pre-empt and navigate complexities of the marketplace.

As CFOs focus on building an agile finance function, Financial Planning & Analysis is becoming central to responding to the dynamic global economic reality. As a result, CFOs are increasingly looking at expert F&A outsourcing providers, like Xchanging, to deliver these critical services.

Xchanging’s Financial Planning & Analytics (FP&A) solutions help CFOs gain insight, facilitate business planning, and improve decision making through powerful, iterative analytics and robust capabilities to investigate performance trends.

We provide these advantages to the CFO through our expertise across:

  • Spend & Revenue Analytics
  • Revenue Forecasting
  • Budgeting & Reporting
  • Trend Analysis
  • Asset Recovery Services
  • GAPP / IFRS Analysis
  • Industry Specific Business Intelligence

Contact us to know how we can support you in navigating and managing the changes in the marketplace.

For more information, please download the brochure here.

Case studies

Lockton - Delivering agility in a dynamic market
Insurance Software
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Lockton - Delivering agility in a dynamic market

Insurance Software

CHALLENGE

Help a leading provider of ancillary medical services focus on strategic business growth without having to endure the pain of managing non-core back-end processes.

 

SOLUTION

01 Xchanging worked with client to identify opportunity areas for process transformation to drive efficiencies and business value creation

02 Leveraging a combination of process re-engineering and a balanced global delivery model, Xchanging was able to deliver significant cost savings to the client

 

RESULTS

1 From a non-standardised operation to a process with defined timelines

2 Cost-per-invoice reduction from UK£2.5 to UK£1.2

3 Productivity gains of 116%

Delivered productivity gains of
116%

Global Personal Technology Company - Perfect Product Testing
Technology Services
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Global Personal Technology Company - Perfect Product Testing

Technology Services

CHALLENGE

To help a renowned manufacturer of laptop PCs optimise its product testing resource

SOLUTION

01 Offer immediate and attractive cost savings from our testing laboratory in Singapore

02 Demonstrate world-class credentials in Product Assurance (PA)

03 Provide the required resources for qualifying new systems, sub-systems and applications for the customer

RESULTS

1 The customer can now rely on support from over 40 technically certified professionals spread between Japan, Singapore, Malaysia and India

2 We have consistently achieved customer satisfaction levels of more than 90% in PA services

Customer satisfaction levels of more than
90%

Global Insurance Broker - Making The Leap From ‘Good’ to ‘Great’
Managed Business Processes
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Global Insurance Broker - Making The Leap From ‘Good’ to ‘Great’

Managed Business Processes

CHALLENGE

To help a top global insurance broker make its next big leap: become the provider of choice for integrated employee benefit solutions and grow revenue by 50% within five years

SOLUTION

01 Enhance operational performance, optimise process efficiency, and instil a mindset of continuous improvement

02 Put to work our expertise in offshoring F&A processes including accounts payable, accounts receivable, general accounting, reconciliations, taxation, fixed asset accounting and reporting

03 Implement process improvements in a timely and effective way

RESULTS

1 Costs cut by 40% due to labour arbitrage

2 Quality up from 95% to 99.5%

Costs cut by
40%

Quality lifted to
99.5%

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