Customer Administration (CRM)
Customer administration today is evolving and becoming more and more complex.
Customers now have access to a plethora of channels through which they can interact with brands; emails, phone, chat, social media, etc. Ensuring that the customer experience across all of these channels is consistent and outstanding can be a key differentiator for brands, helping them retain and grow their existing customer base and also acquire new customers.
Xchanging uses a combination of voice and data technologies and services to help brands manage the following processes for their customers, suppliers and vendors:
By letting Xchanging manage services that are non-core to their business, brands can focus on growth, delivery and efficiency, and improve their time to market. Our sophisticated technology allows us to integrate voice, email, chat, POS and other customer interaction channels to offer consumers a seamless interaction with the brand.
We use our world class analytics and research capabilities to create reports that help brands not only improve operational effectiveness but also manage brand equity. We work with our clients to define business metrics that allow easy, quick and relevant decision making.
Contact us to learn more about how Xchanging can help you reduce the cost of customer management and deliver true “customer WOW”.