Supply Chain and Logistics

Claims Services

Elective claims services

Xchanging is a leader in the provision of integrated customer solutions and services to the global insurance industry. Our expertise in claims management is a key part of this capability.

With this background to recommend us, we are now partners in transition for London claims professionals as they adjust to the new realities created by the Lloyd’s Claims Transformation Process (“CTP”).

Lloyd’s Managing Agents have to change the way they work. Leads –and Seconds– now have new obligations to the following market. Performing these post-CTP responsibilities may not fit with a Managing Agent’s business model; this is where Xchanging can help. By modeling resource needs, we allow Managing Agents to quickly identify any inconsistency between the roles they are required to perform and those they want to perform within their operating model.

We can then provide support with full or bespoke elective claims services as well as dealing with many administrative tasks.

In short, in this new world of choice, we are confident that we can continue to add value for our customers and help them achieve a well-planned and well-executed CTP transition.

Why Xchanging…

  • We offer MODULARITY and FLEXIBILITY
  • We offer direct LINKAGE to TECHNICAL PROCESSING
  • We offer direct LINKAGE to MARKET SYSTEMS
  • We are an established Lloyd's service provider authorized to work in the claims outsourcing space for Managing Agents.

 …for CTP challenges?

Case studies

Independent Energy Trading Company - Energising IT Performance
Technology Services
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Independent Energy Trading Company - Energising IT Performance

Technology Services

CHALLENGE

To achieve major savings through more efficient IT infrastructure management for one of the largest independent energy trading companies in the world

 

SOLUTION

01 Assess the requirement

02 Scope the impact that could be achieved through architectural change

03 Consolidate the customer’s application servers into selected data centres

04 Standardise the desktop across the organisation

05 Initiate a WAN optimisation exercise

 

RESULTS

1 We reduced data on WAN links by 75%

2 We gave the business visibility of its network capacity

3 We improved application performance

4 We cut the support overhead

5 We improved data backup and security

Data on WAN links reduced by
75%

Howden - Transforming manual tasks to gain agility and advantage
Insurance Software
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Howden - Transforming manual tasks to gain agility and advantage

Insurance Software

CHALLENGE

Howden was manually producing, printing and posting a vast number of client statements, which was a time consuming task. Howden’s management team also required more accurate and up-to-date reporting.

SOLUTION

  • eStatements enables Howden to automate the preparation and distribution of client statements.
  • SID Reporting Tool provides the ability for Howden to extract critical information from a central SQL database, and produce tailored reporting for its management team.

RESULTS

  • People without an IT technical background can accurately access and provide up to date information as and when required.
  • eStatements has enabled Howden to save money on postage and stationery, whilst also reducing technician workload.
  • Push button, real-time data giving management teams a clear and accurate status update upon which to make decisions.

“We can see that Xuber is committed to keeping its product up to date and relevant, which is important to us.” 

Jackie Hobbs, Business Process & Systems Implementation Manage, Howden.

Lockton - Delivering agility in a dynamic market
Insurance Software
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Lockton - Delivering agility in a dynamic market

Insurance Software

CHALLENGE

Help a leading provider of ancillary medical services focus on strategic business growth without having to endure the pain of managing non-core back-end processes.

 

SOLUTION

01 Xchanging worked with client to identify opportunity areas for process transformation to drive efficiencies and business value creation

02 Leveraging a combination of process re-engineering and a balanced global delivery model, Xchanging was able to deliver significant cost savings to the client

 

RESULTS

1 From a non-standardised operation to a process with defined timelines

2 Cost-per-invoice reduction from UK£2.5 to UK£1.2

3 Productivity gains of 116%

Delivered productivity gains of
116%

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