Our strengths

We are well-positioned for the challenges of the current and future business climate.

Complexity & Growth

We recognise that all businesses are faced with complex processes which are not core to their purpose and reason for doing business. We thrive on the challenge of managing these complex processes on behalf of our customers, transforming the way they do business. Our solutions give them the freedom to focus on how they can help their business grow.


Our customers are more sophisticated, more demanding and more knowledge-hungry than ever before. We pride ourselves on being innovative and creative partners. We bring fresh ideas and new offerings to our customers and we use technology to create greater value for the processes that we carry out.


Our technology platforms are unique and give customers a competitive edge. Through our high-value model of Business Processing as a Service (BPaaS) we are able to combine the very latest technology to the delivery of complex processes.


Our people have unique insights, particularly within insurance and financial services. We have accumulated valuable intellectual property through the work we do and are able to deliver complex business processes which are business critical.


Compared to our larger competitors, we are flexible in our service delivery. We are able to provide a range of delivery solutions, either in terms of;

  • where we deliver the service through on/near/offshore options, or
  • how we deliver the service through shorter, lower value contracts or strategic partnerships.

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