Optimising transition management.
We have all the skills you need to transfer a business process or technology service to an outsourced way of working.
Those skills include:
- Project management: We can help ensure the right schedule is in place for a timely but realistic go-live date. We also appreciate that your project may well be happening in parallel with other strategically important initiatives that will affect its outcome. We plan accordingly.
- Change management: We make sure the benefits of your outsourcing initiative are clearly understood by everyone involved. Things run a lot more smoothly when that’s the case.
- Compliance management: Compliance represents a major risk for the ill-prepared or ill-advised. Breaching legislation or regulation in an unfamiliar territory can result in significant fines or even failure for the outsourcing initiative as a whole. By contrast, our international reach means that we are familiar with the requirements in different jurisdictions and can guide you safely through the entire process.
Finally, we look beyond the transition phase so you can anticipate likely impacts on your operation as a whole - such as changes to call volumes or implications for existing Service Level Agreements.