Through knowledge transfer, we give our customers the insight, understanding and skills they need to succeed with the technology-enabled services we provide.
Knowledge transfer is usually one of the first tasks in moving to an outsourced solution so it has to be right if the project is to have a sure-footed start.
It should also remain a focus throughout the transition.
Our approach acknowledges that complexity is present in people, processes and assets. It is not only hardware and software which must be taken into account. Cultural factors, organisational hierarchies, compliance regimes – each of these can make a difference and must be planned for.
We also recognise that the growing demand for outsourcing strategically important processes - as part of transformational outsourcing – highlights the importance of knowledge transfer even more emphatically.
We therefore use a flexible and highly personalised approach to simplify, clarify and optimise.
We ensure that skills and knowledge transfer between our experts and the customer’s employees takes place throughout the transition – and we make full provision for continuing improvements too.