Media
Xchanging managers the first to gain ILM qualification
17 Feb 2012
Leadership programme to raise performance standards to the highest levels
LONDON, 17 February 2012: Xchanging (XCH:LSE), the business process and technology services provider and integrator, has become the first outsourcing service provider to be awarded the Institute of Leadership & Management’s Level 3 Certificate in using active operations management in the workplace.
Twelve insurance operations managers completed a nine month course and received the nationally recognised qualification in the structured and disciplined approach to front line capacity planning and control.
The qualification is administered by Active Operations Management International (AOMi) and endorsed by the Institute of Leadership & Management. Working closely with AOMi over the last nine months, Xchanging has been tuning working practices to align with the AOMi model.
Richard Jeffery, Managing Director, AOMi LLP commented: "At AOMi we are committed to the professionalisation of service operations management, and it is great to see the ILM Certificate† gaining in popularity since its launch in March 2010. Congratulations to Xchanging, who are in fact the first outsourcing service provider to complete the course.
“We also note the growing popularity of the higher-level Post Graduate Certificate in Service Operations Management course, developed by Warwick Business School with input from AOMi. I see Xchanging’s interest and success as further evidence of increasing rigor and maturity in professional operations management in the service operations community.”
Commenting on the achievement Rob Myers, Director of Insurance Business Processing Services said: “Operational excellence is at the heart of our business. It is central to our results in improving operating effectiveness and efficiency and consistently meeting our customers’ expectations. It’s great that we can now provide our managers with the opportunity for formal recognition and qualification in what they are good at. We are very proud of the managers that have worked hard to achieve this qualification, which is a rigorous undertaking. Xchanging is keenly focused on supporting its leadership to raise performance standards.”
† Full title: “ILM Level 3 Certificate in the use of active operations management in the workplace”
For further information, please contact:
FWD PR
Michael Gaughan
Tel: +44 (0)20 7623 2368
+44 (0)77961 40963
Michael.gaughan@fwdpr.co.uk
Richard Adams
+44 (0) 20 7623 2368
+44 (0) 7882 140722
Richard.Adams@fwdpr.co.uk
Xchanging PR
Julie Lynch Tel:
+44 (0)20 7780 5010
julie.lynch@xchanging.com
About Xchanging
Xchanging is a business process and technology service provider and integrator specialising in Financial Services, Insurance Services, Technology and Procurement, with processing skills and capabilities applicable to other vertical industry and market sectors.
www.xchanging.com
About Institute of Leadership and Management
The Institute of Leadership & Management is the UK’s largest management body, combining industry-leading qualifications and specialist member services. ILM is founded on the principle that skilled managers and leaders hold the key to creating productive workforces that deliver organisational and economic success. ILM’s qualifications and membership services combine to drive up the standards of leadership and management and improve individual and team performance.
www.i-l-m.com
About Active Operations Management International
AOMi provides a mixture of consulting, coaching and software implementation services, all focused around the principle that improving operations is a strategic enabler for the organisation at large. AOMi is uniquely dedicated to identifying, codifying and disseminating best practice operations management. AOMi is based in Reading, UK with offices in North America, Australia, Asia and Africa and was recognised with a Queen’s Award for Enterprise in 2011 for its achievements in growing overseas.
www.activeops.com