Media
Talisma Corporation's CRM Suite Selected by Xchanging
01 Aug 2002
London, UK - August 2002 - Talisma Corporation, one of the emerging leaders in the CRM market today announced that its flagship Service solution has been selected by Xchanging to be incorporated into peopleportal, a fully integrated service delivery platform developed by Xchanging.
Xchanging is a leading pure-play Business Process Outsourcing (BPO) company operating Human Resources, Procurement, Customer Administration and Accounting Services for corporate clients, taking responsibility for the entire back office function or a particular business process and managing it for them.
Xchanging's ethos is 'radical improvement' in enabling its clients to move safely from the control of resources to the control of tightly defined services. Talisma will support Xchanging's focus of turning internal business process costs and fixed resources into flexible external commercial services. Talisma's Service solution will be integrated as the customer service application for peopleportal that the CSRs (customer service representatives) will use to manage their interactions with and better respond to queries from client employees or dependants.
Mr Steve Bowen, Practice Director Technology, Xchanging, said: "We went through a rigorous evaluation process when looking for a CRM solutions vendor. Talisma perfectly fit the bill, with one solution that could fulfill all our requirements across all the elements of CRM including Service, Sales and Marketing.
Tim Vaughan, European Sales Director, Talisma commented: " We are absolutely delighted with this win and our partnership with Xchanging since both companies represent something that is new and exciting in our respective markets. Talisma's key differentiation in the CRM market of being able to deploy flexible and intuitive CRM software rapidly was key to this success and with each win we continue to justify that what companies really want from CRM software is rapid return on investment through rapid software deployment and use-based evolution."
About Talisma (www.talisma.com)
Talisma Corporation is a provider of customer relationship management (CRM) solutions for service, sales and marketing allowing businesses to create a complete view of customer interactions and information across a company or organization. Talisma has a proven philosophy of rapid software deployment and use-based evolution, which has helped hundreds of companies create long-lasting and profitable customer relationships and produce rapid ROI.
Headquartered in Seattle, Talisma has more than 400 employees with offices in India, Europe, Asia and the U.S. The company has a rapidly growing list of more than 400 customers including Microsoft, SONY, Palm, Citibank, Samsung, Dell, Virgin Cars, EMI, Real Networks, MWB Business Exchange, MSNBC, The Red Cross and Tupperware. Talisma is privately held with investments from Oak Investment Partners, Madrona Venture Group, Paul Maritz, SeaPoint Ventures, Cedar Grove Investments and The Carlyle Group.