Corporate profile

Xchanging is an international provider of technology-enabled business processing, technology and procurement services to customers across many industry sectors. We are a truly international outsourcing specialist. Listed on the London Stock Exchange (LSE:XCH), we have over 8,000 employees in nine countries providing services to customers in 43 countries.

We have particular expertise in complex and critical business processing services. We have unique domain knowledge in insurance where we process
policies and premiums as well as handling claims. We are also specialists in financial services where we handle securities processing, investment account and fund administration. We hold a strong position in the London insurance market where there are currently no other providers and no comparable offerings within this market. In 2012, Xchanging launched Netsett, a global net settlement solution to handle the cash flow between brokers, cedents and carriers efficiently, including effective management across borders and currencies.

We provide technology support that is often critical to the functioning of a customer’s business. Xchanging has a strong track record in integrating business critical systems. In 2012, Xchanging’s technology, delivery expertise and international domain knowledge were utilised when we formed a joint venture with YTL: Xchanging Malaysia Sdn. Bhd.. This initiative was focused on developing and delivering enhanced mobile internet and cloud-based hosting offerings in Malaysia. In 2012, Xchanging re-launched Xuber, our software for the insurance industry, the culmination of a £20 million+ investment. Xuber is the only single platform solution with global capability available today.

Our Procurement offering boasts unparalleled configurability and flexibility with unrivalled expertise in the market. By leveraging our supplier relationships and applying our trading experience and buying power, we are able to drive savings to our customers’ bottom lines and improve visibility and control over spend. Xchanging offers a Gainshare Procurement model: an innovative commercial model that enables Xchanging to share the risks and reward with the customer. Value is realised through any savings generated from sourcing of indirect goods and services at a lower cost compared to the customer’s own sourcing costs. These savings are shared with the customer. In 2012, Xchanging developed Vault: an innovative custom-built technology platform. Vault has the ability to measure, track and report realised savings helping to ensure planned savings are delivered.

As our markets grow and become more developed, they are reflecting a spectrum of activities with varying degrees of added value. With our depth of expertise in managing complex processes and critical technology, Xchanging sits towards the upper end of this spectrum. Our aim is to move further up this Value Curve.