Technology Enablement

Injecting technology-enablement into our products and services is core to our growth strategy. It creates greater value from the processes we carry out.


This strategic emphasis on technology-driven innovation derives from our evolution as a business and our insight into the changing nature of customer expectations. Of the 7,200 people within Xchanging, approximately 2,500 are engaged in technology activities around the business across application development, application support, application maintenance, network security, testing and the provision of infrastructure. Our development capability is well resourced with over 400 people in Gurgaon, India. We have a further 800 people in Chennai providing IT services, while in Malaysia we have what is effectively a centre of excellence in the shape of our Competency Centre where many commercially relevant technology innovations are starting to emerge.


Elsewhere, we have demonstrated the capability to develop, support and maintain the technology for Lloyd’s and the London market. The launch of the Xuber insurance platform in 2012 reinforced and extended these credentials and a significant milestone was reached in November 2013 as Everest Global Services became the first customer to implement the new platform as an end-to-end solution to replace its existing legacy system.As well as developing technology organically, we are also injecting it into our existing businesses with initiatives such as the acquisition of online sourcing and negotiation company MarketMaker4, adding value to our Procurement offering.

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