Around the globe, insurance is an increasingly complicated and highly regulated sector. We can embrace this complexity for you allowing you to focus on your core business.
We do that by releasing you from the processes and technologies that may be peripheral to your vision and mission but essential to your day-to-day operation, giving you time and space to focus on activities that add value to your organisation.
For you, that might mean trusting us to deliver a refreshingly simple end-to-end policy and claims administration service, broadly-based broking services, far-reaching innovation or exceptional customer service.
Whatever your specific insurance market needs are, you can choose us with confidence.
Our Insurance Services Offerings:
Xchanging provides comprehensive policy administration services in a wide range of insurance classes.
With years of in-depth experience gained from supporting the London market, we are experts in mastering complexity and delivering refreshingly simple end-to-end solutions that save our customers both time and money. By removing this processing burden and establishing a solid platform, we give customers the freedom to focus on tasks that create value for their organisations e.g. management, strategy, underwriting, actuarial activity and pricing. This is true whether we are serving Lloyd’s syndicates and managing agents, syndicate service companies, London Bureau companies, or international property and casualty insurers.
Click here for more information about our Policy Administration
Elective claims services
Xchanging is a leader in the provision of integrated customer solutions and services to the global insurance industry. Our expertise in claims management is a key part of this capability.
With this background to recommend us, we are now partners in transition for London claims professionals as they adjust to the new realities created by the Lloyd’s Claims Transformation Process (“CTP”).
Lloyd’s Managing Agents are having to change the way they work. Leads – and Seconds – now have new obligations to the following market. Performing all these post-CTP responsibilities may not fit with a Managing Agent’s business model – and this is where Xchanging can help. By modelling resource needs, we allow Managing Agents to quickly identify any inconsistency between the roles they are now required to perform and those they want to perform within their operating model.
We can then provide support with a full or bespoke elective claims services as well as dealing with many administrative tasks.
In short, in this new world of choice, we are confident that we can continue to add value for our customers and help them achieve a well-planned and well-executed CTP transition.
- We offer MODULARITY and FLEXIBILITY
- We offer direct LINKAGE to TECHNICAL PROCESSING
- We offer direct LINKAGE to MARKET SYSTEMS
- We are an established Lloyd's service provider authorised to work in the claims outsourcing space for Managing Agents.
…for CTP challenges?
Innovation in workers' compensation
Xchanging has an impressive track record of innovation and reliable service delivery in workers’ compensation.
By providing the right services at the right time, Xchanging gives injured workers the confidence that they are being well cared for. In turn, this gives employers the confidence that they comply with legal and regulatory obligations.
Our comprehensive services include:
- Policy and Premium management: we provide a single point of contact for premium issues and premium projections.
- Claims Management: our total service helps effectively manage claims, support injured workers and assist their return to work.
- Risk Management: we provide practical advice and assistance to create safer workplaces and support employer risk management initiatives.
- Training: we deliver training programs with a focus on risk management and effective claims management.
Our broking services drive cost out of the customer’s business, improve operational efficiency and deliver better experiences for end-clients. With proven processing capability and a broad range of broking expertise, we’re ready to migrate and integrate data, cut costs and centralise multiple offices for you.
Our services cover both technical processing and technical accounting, incorporating the following activities:
- Premium processing
- Claims processing
- Claims broking
- Proportional treaty processing
- Credit control
- Reconciliation and allocation
- Banking and compliance
- Project activity
Xchanging’s Delegated Underwriting Services provide Insurers with a robust and functionally-rich technology solution to bordereaux management.
You can choose from a range of services within the portfolio. These services can be underpinned by BinderCloud technology or can be wrapped around your existing binder management systems:
- Bordereaux collation
- Bordereaux chasing
- Bordereau mapping
- Bordereaux processing
- Document collaboration
- Query resolution
- Guidance around Conduct risk/Solvency II requirements
The BinderCloud software system, designed to automate the binder management process, is built upon a cloud-based, shared, secure platform. The document repository, mapping tool and reporting components ensure all interested parties have access to the information they need via appropriate security and access permissions.
Xchanging promotes a market platform approach to delegated underwriting. A market platform is the most cost effective solution to gain control of your entire book of business, comprising both lead and follow contracts. Our award winning technology and highly experienced Delegated Underwriting Services team address a market problem with a single solution which promotes sharing and collaboration.