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Case studies
Networks for the world’s busiest single runway airport
In 2009, Gatwick Airport was sold by BAA to Global Infrastructure Partners (GIP) – an independent long-term investor in infrastructure assets worldwide.
Following the sale, GIP announced their intention to proceed with a £1bn investment programme to upgrade and expand the airport’s infrastructure and most importantly, transform the passenger experience.
The Solution:
- Managed service for wired and wireless networks across the airport
- ITIL V3 aligned service
- 24 x 7 x 4 monitoring of services, incident and problem management and management of change
- Dedicated onsite delivery team, including service management
- Shared Network Operations Centre for remote monitoring and maintenance
- Enterprise class monitoring tools.’
Simplifying IT for a better passenger experience
When Gatwick Airport was acquired by Global Infrastructure Partners, it inherited 140 IT legacy systems still owned and operated by BAA. This added a considerable degree of complexity to the business, representing a risk to airport operations and, consequently, the passenger experience.
As Gatwick’s Network Managed Services partner, Xchanging began creating a common infrastructure for the airport which will provide greater visibility and control over IT. As part of the airport's £1 billion investment in technology, this initiative will drive efficient operation and better service, and see inherited IT systems cut by half. The customer will gain:
- Managed service for wired and wireless networks across the airport
- Service to best practice standards (ITIL 3)
- Incident, problem and change management 24x7x365
- 6 engineers onsite as dedicated support