Case studies

A well-known UK University set itself the goal of becoming one of the country’s Top Ten. Its IT infrastructure was an obstacle to achieving this: for many years, this infrastructure had lacked investment and maintenance, comprising an ad hoc collection of products and vendors put together without a clear strategy.

We undertook a fundamental refresh by planning, designing and implementing a complete new infrastructure comprising voice, data, wireless and security solutions. To ensure continuity, we also committed to a five year partnership with the customer and agreed to provide ongoing support through lead engineers, management and Technical Design Authority.

The customer has now gained:

• An IT infrastructure that supports its business strategy
• The ability to instigate change without disrupting day-to-day business
• A 30% saving on telephony support costs
• 24x7 network visibility
• Best practice operational management
• A committed partner, with Xchanging working as an integral part of the team