Case studies

A renowned manufacturer of laptop PCs for the commercial market identified a need to optimise its product testing resource. The demand for testing fluctuates depending on the number and types of products being launched as well as the timeframes from launch.

An in-house software Product Assurance (PA) facility would be a major overhead and would also lack flexibility in responding to such fluctuations in demand. The customer therefore made the decision to outsource their product testing – especially as they operated in a location where the costs of operating were extremely high. Xchanging won the business by offering immediate and attractive cost savings from our testing laboratory in Singapore as well as demonstrating our world class credentials in the field of PA. The relationship has prospered. Our testing team assists in qualifying new systems, sub-systems and applications for the customer with support from over 40 technically certified professionals spread between Japan, Singapore, Malaysia and India. We have consistently achieved customer satisfaction levels of more than 90% in PA services from our highly-effective and cost-controlled testing laboratories, which still continue to focus on cutting-edge technology and processes.