Case studies

This customer, a top global insurance broker, had the twin goals of becoming the provider of choice for integrated employee benefit solutions and growing its revenue by 50% within five years.

One of the obstacles to achieving these goals was a somewhat fragmented and decentralised Finance and Accounting (F&A) function that added costs to its operation and reduced its ability to compete. The customer decided to appoint an offshore vendor with capabilities that could be leveraged to enhance operational performance, optimise process efficiency and instil a mindset of continuous improvement.  Xchanging was appointed because of our deep expertise in offshoring F&A processes including accounts payable, accounts receivable, general accounting, reconciliations, taxation, fixed asset accounting and reporting. We swiftly implemented a raft of process improvements and have delivered major business benefits including cutting costs by 40% due to labour arbitrage and increasing quality from 95% to 99.5%.