Healthcare

Education

The education sector is undergoing its most far-reaching transformation in a generation. Inevitably, network infrastructures will be part of that transformation – especially as many networks in this sector feature an unplanned mix of badly ageing legacy systems.

Used to its full potential though, network infrastructure can be a positive driver of change helping educational organisations address current and future challenges.

Challenges such as acute and increasing competition. Academies and universities alike must compete to attract the best students and a resilient, robust network that supports remote access on a range of devices as well as bandwidth-hungry social media and messaging applications is a major competitive advantage.

Delivering networks with these capabilities is naturally made more difficult by one of the sector’s other major challenges: limited funding.

With that in mind, it is likely that the most successful institutions will be those who make full use of consolidation and automation to get full value from their investment when refreshing their networks.

Xchanging’s domain knowledge in the education sector ranges from providing network services to four of the UK’s top ten universities, to provision of a complete Virtual Learning Environment to Malaysia’s 10,000 schools [in partnership with the Ministry of Education].

Download the Xchanging’s Registry Administration System Helps a Government Ministry Maximise Staff Productivity Case Study

Download the Xchanging Enhances Process Efficiency of a Government Ministry Case Study

Download the Xchanging Education Services Brochure for the Indian Market

Case studies

YTL Communications - Partners in Innovation
Technology Services
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YTL Communications - Partners in Innovation

Technology Services

Xchanging partners with YTL Communications to bring down the bill generation cycle to 1 hour from 45 hours

CHALLENGE

YTL communications aimed to be one of the key players offering 4G network within the education vertical in Malaysia. they were looking for a partner, who could bring to the table, an IT infrastructure and expertise to enable YTL to compete effectively by taking the overall offerings to a higher level, thus enabling better services to their customers.

SOLUTION

Xchanging has partnered with YTL to develop and deliver enhanced mobile internet and cloud-based hosting offerings in Malaysia. The partnership combines Xchanging’s technology, delivery expertise and international domain knowledge, with YTL communications’ award winning 4G network and market reach to deliver next-generation, mission-critical cloud solutions and platforms.

We are offering the following key services to YTL:

01 Xchanging supports YTL’s enterprise sales by providing unique solutions for the SME (Subject Matter Expert), enterprise corporate markets and government

02 Our experts manage a cross-spectrum of operational and implementation services, which encompass capacity planning and architecture, ensuring BCP (Business Continuing Planning) / DR (Data Recovery) planning and management, Mobile apps, Functional, testing, regression, load and test automation, etc

03 Xchanging created a process that enables the entire customer onboarding when the systems fail. In addition, we support YTL in the channel sales process lifecycle and in back office support for HR, flagship stores and asset management, website and campaign management, and digital marketing.

 

RESULTS

1 Duration of bill generation cycle reduced to one hour from 45 hours taken previously

2 Bill publishing time too brought down from 3-4 weeks to the same day

3 Cost of the bill reduced by 7.5%

4 Improvement in user access of web portal resulting in improved customer satisfaction. The login time has been reduced from more than 35 seconds to less than 5 seconds; and page navigation time reduced from more than 45 seconds to 5-15 seconds

Lockton - Delivering agility in a dynamic market
Insurance Software
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Lockton - Delivering agility in a dynamic market

Insurance Software

CHALLENGE

Help a leading provider of ancillary medical services focus on strategic business growth without having to endure the pain of managing non-core back-end processes.

 

SOLUTION

01 Xchanging worked with client to identify opportunity areas for process transformation to drive efficiencies and business value creation

02 Leveraging a combination of process re-engineering and a balanced global delivery model, Xchanging was able to deliver significant cost savings to the client

 

RESULTS

1 From a non-standardised operation to a process with defined timelines

2 Cost-per-invoice reduction from UK£2.5 to UK£1.2

3 Productivity gains of 116%

Delivered productivity gains of
116%

Gatwick Airport - Managing the network for the world's busiest single runway airport
Technology Services
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Gatwick Airport - Managing the network for the world's busiest single runway airport

Technology Services

CHALLENGE

Create a common IT infrastructure for Gatwick airport

SOLUTION

01 Provide a managed service for wired and wireless networks across the airport

02 Align this service to ITIL V3 standards

03 Deliver 24 x 7 x 4 monitoring of services, incident and problem management, and management of change

04 Install a dedicated onsite delivery team, including service management

05 Provision a Shared Network Operations Centre for remote monitoring and maintenance

06 Deploy Enterprise class monitoring tools

RESULTS

A secure, reliable, flexible and fast network (wired and wireless) was created

2  Reflecting the customer’s confidence, Xchanging was awarded a further contract to provide the airport’s End User Computing Services

3 The passenger experience has been transformed

“The wired and wireless network we now have in place is secure, reliable, flexible and fast to meet the  needs of the latest airport applications…”

IT Service Director Gatwick Airport

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