Case studies

In the late 1990s, a leading European bank took 3,000 of its employees and created a new, standalone, subsidiary transactional bank, to perform processing, printing and mailroom functions.

By marketing the transactional bank to other European banks there was a vision to make a profit from what was previously an overhead. After two years, no other banks had joined the platform, and after five years it had only two small customers. Potential customers were wary of the security and sensitivity of outsourcing processing work to a competitor. Meanwhile, the transaction bank was still a large cost that was making no profit.

Read the full case study here (58KB PDF)

In a highly competitive environment, financial institutions have been looking for ways to drive their efficiency and focus on product innovation and customer service – something that can only be achieved through economies of scale.

One such bank, that sought to consolidate and focus on process efficiency, recognised the need for a single platform for the back-office processing of large European retail investment banks. However, they required expertise in how to make this happen.

Read the full case study here (37KB PDF)