Aerospace

Aerospace & Defence

In this section we cover...

BUSINESS PROCESSING

We offer A&D enterprises the opportunity to remove complexity across a full range of business processes. By unburdening themselves of back office functions which support their operation but are essentially peripheral to their vision and mission, we give these customers time and efficiency to focus on what they do best. The result is more flexibility and greater efficiency in the face of formidable challenges. Customers in this sector already trust us with their payroll, learning and development, recruitment, and HR administration. When required, we are also positioned to offer A&D customers cross-sector expertise in offshoring services which can deliver advantages including speed to market, back office transformation, on-demand business, improved customer service and cost optimisation.

TECHNOLOGY

We offer extensive technology capabilities across a variety of industry sectors. In A&D specifically, our Enterprise Solutions team is already helping customers maximise their administrative and operational effectiveness and manage product lifecycles. On the wider stage, our infrastructure team supports customers’ growth with cost effective, scalable and rapidly-deployed solutions. We also design, build and run the software that supports a range of business processing solutions. We embed our intellectual property (IP) to create a solution faster and more cost-effectively than our customers can themselves. Where security is a concern, for example, we can identify potential security risk, manage anti virus updates, monitor virus controls, intrusion protection and detection, and provide management and support of penetration testing. We can also provide customers with Total IT Outsourcing (ITO) solutions – a single point of supply for an end-to-end managed service.

PROCUREMENT

We are experts in supporting procurement professionals with services including sourcing, spend management, procure to pay (P2P), system management and software solutions. We actively engage with the procurement community across industry sectors and look to provide thought leadership and develop strategies for creating added value procurement.

Business Issues

Today, the international aerospace and defence industry faces uneven terrain.

In the United States – the world’s largest defence market – A&D enterprises can expect overall spending to remain high as the country continues with commitments in Iraq, Afghanistan and the global war on terror. Of course, this does not mean that individual programmes will not be trimmed or cut. Many have been. Some quite deeply as the Obama administration navigates health and welfare reforms and an historic budget deficit. But the fact remains that defence expenditure in the US is still projected to account for 16% of the federal budget in 2012 – approximately $1 trillion.1

In Europe, the vista is less nuanced. Recession and cuts have hit hard.

In the UK the Spending Review 2010 mandated an 8% reduction in the defence budget by 2014-15.2 France has reportedly cut €3.5 billion from defence spending. Germany is retiring large numbers of aged planes, helicopters and ships whilst simultaneously cutting back on new buys. Italy cut €255 million in 2011 with a further €304.8 million projected for 2012. And Spain has slashed spending by 9%.

By way of contrast, look to the Asia-Pacific region and there is more than the hint of an arms race. China is equipping itself with the capability to project military power through an incipient carrier fleet. Perhaps following suit, countries including India, Pakistan, Japan, South Korea, Thailand and Indonesia are all seeing increases in defence spending too.

It is a complex and unsettled scene – and it isn’t purely driven by budgets or the lack of them.

Government and military authorities alike must also work out how to keep pace with technological opportunities and threats – including cyber warfare – and explore the potential for deploying their forces using renewable energy sources given that much of the world’s energy is currently buried within politically unstable regions.

Now more than ever, A&D enterprises need efficiency and flexibility as part of their armoury. To secure commercial objectives. And to defend themselves against economic assault.

1 http://bit.ly/pdI15L
2 http://bit.ly/4nxiwP

Case studies

Global Personal Technology Company - Perfect Product Testing
Technology Services
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Global Personal Technology Company - Perfect Product Testing

Technology Services

CHALLENGE

To help a renowned manufacturer of laptop PCs optimise its product testing resource

SOLUTION

01 Offer immediate and attractive cost savings from our testing laboratory in Singapore

02 Demonstrate world-class credentials in Product Assurance (PA)

03 Provide the required resources for qualifying new systems, sub-systems and applications for the customer

RESULTS

1 The customer can now rely on support from over 40 technically certified professionals spread between Japan, Singapore, Malaysia and India

2 We have consistently achieved customer satisfaction levels of more than 90% in PA services

Customer satisfaction levels of more than
90%

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