Corporate Social Responsibility

Corporate social responsibility encompasses a broad spectrum of activities. Xchanging analyses issues in order to identify those that are material to the business and seeks to respond to them accordingly.

CSR is closely aligned with our values and is divided into four categories: people, environment, communities and marketplace.


People are critical to our business. We are committed to developing and supporting our people in order to drive our innovative approach to business and ensure that Xchanging remains a great place to work. 2012 saw the introduction of our pioneering Business Week India (“BWI”)concept, which aims to increase collaboration and understanding of capabilities across the Xchanging businesses. BWI involves more than 70 senior managers assembling in India to work together in delivering a range of business critical projects, share internal best practice and gain exposure to global thought leadership. The 2012 survey showed a like-for-like improvement in engagement of 8 percentage points from the previous survey in 2010. Our people resourcing agenda has focused on building capability to drive growth in order to ensure we have the knowledge and resource to deliver it. This has resulted in campaigns in three key areas: Sales, Account Management and hiring talent to support our rebranding and the launch of our ground-breaking Xuber product.


The environmental impact of Xchanging’s worldwide operations has been assessed and is not deemed to be considerable. Nonetheless, all of our business operations apply Xchanging’s environment policy in order to reduce the impact on the environment.

Xchanging’s most significant environmental impacts are:

  • Greenhouse gas emissions as a result of our energy use
  • Greenhouse gas emissions from business travel
  • The production of waste going to landfill
  • The environmental impact of our suppliers

Our carbon footprint

We have published our carbon footprint each year since 2008. In 2012, our footprint decreased by 3% to 21,150 tonnes of CO2e. This has been mainly driven by reductions in business travel within a number of our regions and operational changes at several key sites.

Carbon Disclosure Project (CDP)

Xchanging participates in the CDP and continues to review the most appropriate approach to corporate governance, in respect of climate change disclosure practices. In 2012, our carbon disclosure score increased from 56 to 65 reflecting the increased focus throughout the organisation.


We support the communities in which we operate. Our approach is aligned to our “People” Value: we create value and empower our employees to make a difference. Activities are aligned to our “Integrity” Value of being dependable, responsible and committed to being open, transparent, honest and direct in all of our activities.

We look to create long term sustainable relationships within our communities and focus on projects linked to youth and education. For example, our partnership with Vinoba Vidyalaya, a school in Shimoga, India, has a direct and positive impact on the Shimoga community. In 2012, Xchanging employees raised £15,205.29 for Vinoba Vidyalaya.

During the Olympics we ran a Wii Olympics competition which involved employees around the world competing in six events to raisemoney for Vinoba Vidyalaya. We presented them with a cheque for £5,089.14 with which they have bought school uniforms, sporting equipment and new computers.

Each of our sites supports local charities, as well as national partners including Children in Need. In 2012, we donated our call centre facilities to the BBC for the third year running and 140 of our employees volunteered their time to take calls.

In 2012 we supported 26 charities worldwide. In the UK we continued to support our local educational charity partners, working with schools and colleges to introduce students studying business, IT or finance-related A-levels or equivalents to the world of work.


We aim to achieve long term sustainable relationships with all of our customers and suppliers. Our values, the Ethical Code of Business Conduct and other relevant policies (which together form part of our compliance with the requirements of the UK Bribery Act 2010) support what we expect of our people and their interactions with our customers and suppliers. We aim to be honest, transparent and ethical in all our interactions.

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