Supply Chain and Logistics

Claims Services

Claims Services

Xchanging employs the largest pool of claims professionals within the London insurance market, operating delegated authority services contracts on behalf of Lloyd’s Managing Agents and London Market Companies, as well as administration and co-ordination. Our adjusters have extensive expertise across all Lloyd’s Risk Codes. Over 80% of Lloyd’s Managing Agents have a contract with XCS Elective Services.

The services Xchanging provide are tailored to accommodate our customer’s appetite for delegation with agile processes, service levels and referral limits. Contractual obligations are met through the breadth and depth across our versatile workforce allowing for surge and seasonal peaks.

Xchanging’s claims services uniquely combines three critical elements:

  • Breadth and depth of technical claims expertise
  • Deep understanding of process
  • Operational rigour and control

The combination of these key elements deliver unparalleled benefits to our customers in shortened claims lifecycle, reduced claims cost, improved service to your clients and allowing customers to focus on core activity and high end complex claims.

Our experienced claims professionals work with our customers as an extension of their own claims team, proactively managing a claim throughout its lifecycle. Our flexible approach enables us to work closely with our customers to ensure the best fit with your existing claims culture.

This philosophy is adopted across our Claims Co-ordination, Management and Administration services whilst utilising technology-enabled solutions.

Our claims experts have the technical knowledge, skills and understanding needed to efficiently manage claims, from first advice to final resolution regardless of size and complexity.

Xchanging’s comprehensive claims offerings include delegated claims, TPA services and Binder management across all Lloyd’s Risk Codes.

Xchanging strongly believes in the benefits of having close working relationships with our customers as well as with legal and other experts. Our fundamental objective is to provide efficient, cost effective, proactive and professional claims handling and claims related services on behalf of our customers.

Our claims administration services ensure that a full range of flexible support is offered to our clients. These include the proactive management of non-moving claims, loss funds and potential claims recoveries, by our highly experienced teams.

These bespoke services can be adapted for all clients, enabling us to tailor back office solutions that fit their individual needs. Our operational expertise can assist with clearing backlogs and supporting both one off or long term projects, either at the customer’s site or from one of our offices.

Peer review and audit are also included with our administration services, utilising the experience of our dedicated claims professionals to ensure consistency.

With Xchanging’s key position in the London insurance market, we are ideally placed to create and maintain market co-ordination services across a wide range of classes of business, including Property, Political Risks, Binding Authorities and Reinsurance claims.  Our experience in developing Key Event Protocols, mud maps and amalgamating market intelligence ensures that our client are fully aware of any involvement they have across claims.

Services and systems are continually being developed to proactively support the market with modernisation, major claims and catastrophes when they arise.

 

Working with internal partners from the wider Xchanging Group and best in breed third party software providers, we have developed a suite of technology enabled solutions to meet market needs. These include:

  • TreatyCloud - electronic submission and treaty statement agreement solution.
  • Delegated Underwriting Services (DUS) incorporating Express Bordereaux - delegated lead for claims management bordereaux and claims bordereaux chasing, feeding bordereaux cleansing, mapping and validation.
  • Verometrix - end-to-end fee management from instruction to payment including granular Management Information (MI).

Case studies

Independent Energy Trading Company - Energising IT Performance
Technology Services
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Independent Energy Trading Company - Energising IT Performance

Technology Services

CHALLENGE

To achieve major savings through more efficient IT infrastructure management for one of the largest independent energy trading companies in the world

 

SOLUTION

01 Assess the requirement

02 Scope the impact that could be achieved through architectural change

03 Consolidate the customer’s application servers into selected data centres

04 Standardise the desktop across the organisation

05 Initiate a WAN optimisation exercise

 

RESULTS

1 We reduced data on WAN links by 75%

2 We gave the business visibility of its network capacity

3 We improved application performance

4 We cut the support overhead

5 We improved data backup and security

Data on WAN links reduced by
75%

Howden - Transforming manual tasks to gain agility and advantage
Insurance Software
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Howden - Transforming manual tasks to gain agility and advantage

Insurance Software

CHALLENGE

Howden was manually producing, printing and posting a vast number of client statements, which was a time consuming task. Howden’s management team also required more accurate and up-to-date reporting.

SOLUTION

  • eStatements enables Howden to automate the preparation and distribution of client statements.
  • SID Reporting Tool provides the ability for Howden to extract critical information from a central SQL database, and produce tailored reporting for its management team.

RESULTS

  • People without an IT technical background can accurately access and provide up to date information as and when required.
  • eStatements has enabled Howden to save money on postage and stationery, whilst also reducing technician workload.
  • Push button, real-time data giving management teams a clear and accurate status update upon which to make decisions.

“We can see that Xuber is committed to keeping its product up to date and relevant, which is important to us.” 

Jackie Hobbs, Business Process & Systems Implementation Manage, Howden.

Lockton - Delivering agility in a dynamic market
Insurance Software
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Lockton - Delivering agility in a dynamic market

Insurance Software

CHALLENGE

Help a leading provider of ancillary medical services focus on strategic business growth without having to endure the pain of managing non-core back-end processes.

 

SOLUTION

01 Xchanging worked with client to identify opportunity areas for process transformation to drive efficiencies and business value creation

02 Leveraging a combination of process re-engineering and a balanced global delivery model, Xchanging was able to deliver significant cost savings to the client

 

RESULTS

1 From a non-standardised operation to a process with defined timelines

2 Cost-per-invoice reduction from UK£2.5 to UK£1.2

3 Productivity gains of 116%

Delivered productivity gains of
116%

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