Xchanging employs the largest pool of claims professionals within the London insurance market, operating delegated authority services contracts on behalf of Lloyd’s Managing Agents and London Market Companies, as well as administration and co-ordination. Our adjusters have extensive expertise across all Lloyd’s Risk Codes. Over 80% of Lloyd’s Managing Agents have a contract with XCS Elective Services.
The services Xchanging provide are tailored to accommodate our customer’s appetite for delegation with agile processes, service levels and referral limits. Contractual obligations are met through the breadth and depth across our versatile workforce allowing for surge and seasonal peaks.
Xchanging’s claims services uniquely combines three critical elements:
- Breadth and depth of technical claims expertise
- Deep understanding of process
- Operational rigour and control
The combination of these key elements deliver unparalleled benefits to our customers in shortened claims lifecycle, reduced claims cost, improved service to your clients and allowing customers to focus on core activity and high end complex claims.
Our experienced claims professionals work with our customers as an extension of their own claims team, proactively managing a claim throughout its lifecycle. Our flexible approach enables us to work closely with our customers to ensure the best fit with your existing claims culture.
This philosophy is adopted across our Claims Co-ordination, Management and Administration services whilst utilising technology-enabled solutions.
Our claims experts have the technical knowledge, skills and understanding needed to efficiently manage claims, from first advice to final resolution regardless of size and complexity.
Xchanging’s comprehensive claims offerings include delegated claims, TPA services and Binder management across all Lloyd’s Risk Codes.
Xchanging strongly believes in the benefits of having close working relationships with our customers as well as with legal and other experts. Our fundamental objective is to provide efficient, cost effective, proactive and professional claims handling and claims related services on behalf of our customers.
Our claims administration services ensure that a full range of flexible support is offered to our clients. These include the proactive management of non-moving claims, loss funds and potential claims recoveries, by our highly experienced teams.
These bespoke services can be adapted for all clients, enabling us to tailor back office solutions that fit their individual needs. Our operational expertise can assist with clearing backlogs and supporting both one off or long term projects, either at the customer’s site or from one of our offices.
Peer review and audit are also included with our administration services, utilising the experience of our dedicated claims professionals to ensure consistency.
With Xchanging’s key position in the London insurance market, we are ideally placed to create and maintain market co-ordination services across a wide range of classes of business, including Property, Political Risks, Binding Authorities and Reinsurance claims. Our experience in developing Key Event Protocols, mud maps and amalgamating market intelligence ensures that our client are fully aware of any involvement they have across claims.
Services and systems are continually being developed to proactively support the market with modernisation, major claims and catastrophes when they arise.
Working with internal partners from the wider Xchanging Group and best in breed third party software providers, we have developed a suite of technology enabled solutions to meet market needs. These include:
- TreatyCloud - electronic submission and treaty statement agreement solution.
- Delegated Underwriting Services (DUS) incorporating Express Bordereaux - delegated lead for claims management bordereaux and claims bordereaux chasing, feeding bordereaux cleansing, mapping and validation.
- Verometrix - end-to-end fee management from instruction to payment including granular Management Information (MI).