Global Delivery… Xchanging operates balanced onshore/offshore production. We have purpose-built high performance production centres in Frankfurt, London, Gurgaon, Preston, Chatham and Basildon. They all adhere to the same performance approach - "The Xchanging Way".

We co-ordinate our work-loads through Global Delivery which implements our continuous improvement methods, tools and techniques and performance measurement approach.

Implementation embeds our range of tools, techniques and methods, for re-aligning and streamlining production and improving service over time. The outcome is standard service and production.

Aggregation consolidates resources and spare capacity wherever possible to permit more efficient utilisation.

We apply arbitrage by: Right-skilling, Near-Shoring and Off-Shoring. Processes are moved after they have been standardised and optimised locally.

Insurance software development and support, insurance policy and premium processing, Procure to Pay (P2P) and securities processing production are provided from India and Malaysia. 11% of our employees are in India and it is our aim to grow this to around 30%.

"The Xchanging Way" is our way of defining and measuring business performance. It enshrines our performance management approach for running each aspect of our operations. "The Xchanging Way" mindset and performance measurement approach builds up the culture of continuous improvement.